A HOME AWAY FROM HOME
Our customers live and work on the sites where we operate. We're proud to refuel them throughout the day and help them rest and re-energise at the end of it. If they’re celebrating something, we support with that too.
We’ve worked with the armed forces for over 80 years. In that time, we’ve got to know the varied needs and preferences of the service personnel and wider fefence communities we support.
While it’s been said that ‘an army marches on its stomach’, we know that food is only part of the picture. It’s about creating a sense of home for our military customers – whether that's a friendly face at the mess reception, a clean, safe environment to relax in or great social spaces to enjoy with friends.
AGILE
Our clients are at the frontline of any crisis or high-profile national event, and their ability to respond quickly and flexibly is paramount. To provide effective support, we display the same adaptability.
We’ve proven this capability time and again, leveraging our size, scale and know-how to deliver a wide range of impactful services during ceremonial events, national celebrations, military occasions and times of national crisis.
While some activities are scheduled months in advance, others require the immediate mobilisation of our colleagues and supply chain. Whatever the circumstances, we collaborate with the necessary stakeholders at pace and work together to deliver what is needed as the requirements evolve.
24 HOUR SUPPORT, 365 DAYS A YEAR
Our clients and customers provide critical services day and night to protect the nation, and we're honoured to support them.
From being first to market with the latest technology that provides 24/7 access to high-quality food and drinks to delivering round-the-clock FM to help keep sites running, we're committed to delivering great service whenever and wherever our customers need it.
One size doesn’t fit all, so we continually seek new ways to extend our reach and impact, and invest in innovation that will benefit the sector.
Our clients operate in a variety of secure locations and security is at the forefront of our processes, systems and training.
Our colleagues are security cleared as standard and to enhanced levels where needed, providing assurance, service continuity and peace of mind. Our supply partners are used to working with us in sensitive sites and approach their roles with professionalism and integrity as an extension of our team.
This guarantee covers our technology too. We work closely with clients to comply with site requirements and collaborate to ensure security protocols aren’t a barrier to great service. Our Cyber Essentials Plus, Secure by Design and ISO/IEC 27001 certifications demonstrate our commitment.
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CATERING
We serve over 16.5 million meals annually to our defence customers. It’s not just about fuelling service personnel to fulfil their daily tasks but about bringing them together as a community whether through a daily meal, formal mess function or celebratory event. -
RETAIL
Our defence customers often work unusual hours in physically and mentally demanding roles. Our retail concepts have been developed to ensure they get the refreshments they need whenever and wherever they need them. -
We understand the importance of first-class cleaning services to ensure safety and wellbeing across our defence estate. We provide high-quality cleaning to support the efficient and effective running of all facilities across workplaces and communal areas.CLEANING -
Today’s workplace must be a vibrant ecosystem that fuels performance, shapes culture and attracts and retains talent. We draw on our hospitality heritage to enhance the employee experience through FM services that are meticulously planned and expertly delivered.FACILITIES MANAGEMENT -
DIGITAL SOLUTIONS
Organisations depend on high-quality data to make informed decisions, develop proactive strategies and enhance the customer experience. By leveraging the power of E15, we support our clients to identify trends, manage risks and maintain a competitive edge.
