GOVERNMENT SERVICES
WE SUPPORT SOME OF THE MOST SECURE LOCATIONS ACROSS THE UK
Our Government Services sector supports high-profile sites across central government, police and secure environments.
Our clients include the Ministry of Defence, Department of Work & Pensions, Department of Health, Welsh Government, DVLA, the Royal Courts of Justice and the City of London, Thames Valley and Metropolitan police forces.
24 HOUR SUPPORT, 365 DAYS A YEAR
Our clients are subject to external pressures and don’t always work 9-5, so we reflect these requirements in the services we provide.
From being first to market with the latest technology which guarantees 24/7 access to high quality food and drinks to delivering round-the-clock facilities management to help keep sites running, we are committed to providing a great service whenever and wherever our customers need it.
One size doesn’t fit all, so we continuously seek new solutions and technology to ensure our customers are looked after.
SECURITY RUNS THROUGH EVERYTHING
Our clients operate in a variety of secure locations and security is at the forefront of our processes, systems and training.
Our colleagues are security cleared as standard and to enhanced levels where needed, providing assurance, service continuity and peace of mind. Our supply partners are used to working with us in sensitive sites and approach their roles with professionalism and integrity as an extension of our team.
This guarantee covers our technology too. We work closely with clients to comply with site requirements and collaborate to ensure security protocols aren’t a barrier to great service. Our Cyber Essentials Plus and ISO/IEC 27001 certifications demonstrate our commitment.
AGILE AND ADAPTABLE
Our clients are at the frontline of any crisis or high-profile national event and their ability to respond quickly and flexibly is paramount. To provide effective support, we display the same adaptability.
We’ve proven this capability time and again, leveraging our size, scale and know-how to deliver a wide range of impactful services to our central government and police clients during ceremonial events, national celebrations, short notice deployments and the pandemic.
While some activities are scheduled months in advance, others require the immediate mobilisation of our colleagues and supply chain. Whatever the circumstances, we collaborate with the necessary stakeholders at pace and work together to deliver what is needed as the requirements evolve.
FOODSERVICE THAT ENHANCES THE CUSTOMER EXPERIENCE
Our customers have access to a variety of contemporary and traditional meal concepts developed based on consumer insight and market trends, and our restaurants are designed to be destination spaces where people can meet and socialise.
We cater for a wide range of operational feeding requirements too, including planned and reactive feeding for emergency services supporting large, high-profile events or incidents.
When it comes to sourcing our ingredients, we are experienced in delivering to Government Buying Standards and we champion the use of local products.
RETAIL OPTIONS THAT MIRROR THE HIGH STREET
We provide cafés, bars and stores offering customers a selection of hot and cold food and drinks for now, as well as carefully selected food for later and non-food ranges.
We work independently and with well-known brands including Costa, Starbucks, Greggs and Subway. Our partnership with Change Please social enterprise coffee supports people experiencing homelessness with housing, training and support into employment.
The ways we deliver our offers to our customers is becoming ever more important. Scaling the benefits of the latest technology is now an essential part of our service, from 24/7 frictionless and self-service options to click & collect or click & deliver via the ESS App.
PARTNERING WITH CLIENTS ON A WIDE RANGE OF FM SERVICES
Across ESS, we clean over 21 million square metres every week for our clients, from secure offices and accommodation to medical centres and sports facilities.
We provide more than 100 other Soft FM services too, including administration and reception, waste management, grounds maintenance, porterage and laundry. You name it and we can do it.
Our people are multi-skilled, providing greater flexibility and efficiency.
We also work with Hard FM partners to offer TFM solutions and we’re on all the major procurement frameworks.
TECHNOLOGY THAT BENEFITS CLIENTS AND CUSTOMERS
Our clients and customers can expect to see the latest innovations in our contracts.
Whether it’s self-service infrastructure to increase service availability or click & deliver via the ESS App to expand our reach on sites, we’re committed to giving people what they need, when they need it.
Technology also makes us more sustainable and efficient, with initiatives such as chemical free and robotic cleaning delivering an array of benefits.
We deploy digital auditing across our estate to consistently analyse and improve our services, services and our clients can see all their contract data in one place via our bespoke performance dashboard.
